AUSTAR privacy statement
We appreciate that your privacy is important to you. AUSTAR will continue to protect the personal information you entrust to us.
National Privacy Principles
AUSTAR is committed to protecting your personal information and we agree to comply with the National Privacy Principles (NPPs) set out in the Federal Privacy Act and administered by the Federal Privacy Commissioner.
The NPPs regulate the way that organisations can collect, use, keep secure and disclose personal information. It also gives individuals the right to know what information an organisation holds about them and a right to correct that information if it is wrong.
Why does AUSTAR need your information?
The type of information we collect from you will depend on what AUSTAR products and services you use.
When you become an AUSTAR customer you will need to provide certain details so that we can establish and manage your customer account. This includes information such as your name, contact details and information for identification purposes. AUSTAR may also request your credit card or bank account details and information to help us assess your credit application where this is relevant. We may also require information about your premises in order to assist with the installation of AUSTAR's services.
AUSTAR may offer products or services which will be supplied by other organisations and we will collect the relevant details in order to provide you with the products, services or information requested.
Use of information by AUSTAR
AUSTAR may use your information for purposes which you would reasonably expect, such as managing your account, billing, contacting you or providing customer support. AUSTAR also collects and uses information about your use of our services for monitoring and evaluation purposes so that we are able to provide our customers with improved and more relevant products.
AUSTAR may use your information to notify you about new services or promotions from time to time. If at any stage you no longer wish to receive these communications from AUSTAR you can contact us and make this request.
What information will AUSTAR disclose?
The information we collect from you is strictly confidential. AUSTAR will not disclose your personal information to any third parties, other than those who are contracted to us to keep the information confidential. Situations where contractors may be used include the installation and servicing of equipment and for mailing purposes.
We may disclose information where you would reasonably expect us to do so or where the disclosure is for an activity related to the purpose your information was collected for in the first place. For example, AUSTAR may provide your information to organisations associated with the promotion of AUSTAR"s services for marketing and analysis purposes, such as TV channel providers. Again, if you do not wish to receive these communications you can contact us and make this request.
AUSTAR may disclose personal information to a credit reporting agency for the purpose of assessing a credit application. Your information may also be disclosed to enable AUSTAR to ensure you meet your obligations under your agreement.
There may be some exceptional circumstances for disclosing your information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.
Security and quality of your information
AUSTAR will also take all reasonable steps to ensure that all information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment.
AUSTAR has in place security measures to protect your personal information from loss, misuse, unauthorised access, modification or disclosure. This includes the encryption of information such as credit card details during transmission. AUSTAR will also take reasonable sets to destroy or de-identify personal information when it is no longer required.
How you can access your personal information
You are entitled to access personal information AUSTAR holds about you and to amend that information if it is incorrect. To do this, please write to, or email us at the address noted below and include your account details.
Use of indentifiers
Austar will not adopt, use or disclose an identifier that has been assigned by a commonwealth government agency.
Anonymity
Where it is lawful or practical, you may have the option to interact with AUSTAR anonymously.
Transborder data flows
AUSTAR will not transfer your personal information to a foreign country unless the recipient has in place appropriate privacy protection.
Collection of sensitive information
AUSTAR will not collect sensitive information unless you have consented, it is required by law or in other circumstances specified in the NPPs.
Complaints about breaches of privacy
If you believe that your privacy has been breached by AUSTAR, you can lodge a complaint by writing to the address noted below and all attempts will be made to resolve the matter.
If you are not satisfied with the outcome you may refer the matter to the Privacy Commissioner’s Office.
Office of the Federal Privacy Commissioner
Telephone: 1300 363 992
privacy@privacy.gov.au
AUSTAR customer service contact details:
AUSTAR Communications
'Privacy’
Locked Bag 2000
Gold Coast Mail Centre 9726
email address: privacy@austar.com.au
Austar Entertainment Pty Ltd ABN 93 068 104 530
For details on the use of information gathered on the Austar network, please refer to the AUSTAR websitel Terms of Use