Support

You'll find the answers for most technical issues related to your AUSTAR broadband service here.

Start with the Troubleshooting tips and work your way through our FAQs (Frequently Asked Questions). If you don't find your answer, select from the other categories listed below. Please feel free to contact us via email, or call us on 132 432 if you can’t find information that you’re looking for.

Troubleshooting tips
If you are having problems with your AUSTAR broadband connection, these useful hints compiled by our experienced support staff may help you fix the problem.
Frequently asked questions
Frequently asked questions and answers for technical and billing queries.
Settings
If you are just setting up your AUSTAR broadband service, or you are reinstalling your service, you can find the connection settings you need to enable the AUSTAR broadband service. You’ll also find information on dial up connection settings.
Security
Check here for the latest virus and security alerts. We’ve also got recommendations on anti-virus and anti-spyware software.
User guides and downloads
AUSTAR broadband provides a step-by-step guide to help you establish and maintain your service. You'll also find downloadable tools for use with your AUSTAR broadband connection.

Need more information?

Email AUSTAR broadband support